A few testimonials;

• Ian's “soft skills” are "exemplary" & he pays particular attention to understanding & then thinking before making a statement. I have never had experience of Ian over-burdening his workloads. He uses delegation very effectively. His subordinates had very high respect for Ian’s work ethic, his skills & his ability to deal with people.
  
  
• An excellent trainer, able to communicate the functions & uses of various applications, specifically web, graphics & video applications to a wide range of competencies.
  
  
• Ian can communicate information to people at just about any level, be it from industry professionals to people with little or no subject knowledge or to children in a class who are just setting out in life. I have seen Ian dealing with very difficult customers. He applies tact & diplomacy but never shies away from maintaining appropriate boundaries & is not afraid to tell a customer if they cross the line!
  
  
• Our users were over-the-moon when Ian was the one who led the team responsible for transitioning us over onto the new desktop environment. It was smooth, well planned, well thought out and executed. People were provided with excellent training with a great learning resource (which grew into a great Knowledge Base recording all previously asked questions and answers) and even some drop-in sessions which proved popular. If only IT could always be like this!
  
  
• IT Service Delivery Management like it should be, focussing on the customer and not hiding behind technical speak. Delivering the service and making sure issues were rectified.